Privacy Policy

Last Updated: 11/22/2025

Introduction

Frontier Quote ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify app and related services.

Information We Collect

Information You Provide

When you use Frontier Quote, we may collect:

  • Shop information (domain, name, email)
  • App configuration settings (region lists, form fields, tags)
  • Quote request data submitted by customers (names, emails, addresses, notes)

Automatically Collected Information

We may automatically collect:

  • Shop installation and usage data
  • App performance metrics
  • Error logs and debugging information

How We Use Your Information

We use the information we collect to:

  • Provide and maintain the Frontier Quote service
  • Create Draft Orders in your Shopify store
  • Process quote requests from your customers
  • Improve and optimize the app
  • Respond to support requests
  • Comply with legal obligations

Data Storage and Security

Your data is stored securely using industry-standard practices. We use encryption, access controls, and regular security audits to protect your information. Data is stored in compliance with applicable data protection laws.

Data Sharing

We do not sell your data. We may share information:

  • With Shopify as necessary to provide the app functionality
  • With service providers who assist in operating the app (under strict confidentiality agreements)
  • When required by law or to protect our rights

Customer Data

When customers submit quote requests through your storefront, we collect and process their information (name, email, address, etc.) on your behalf. This data is used solely to create Draft Orders in your Shopify store. You are responsible for complying with applicable privacy laws regarding customer data.

GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain data protection rights:

  • Access: Request access to your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data
  • Portability: Request transfer of your data
  • Objection: Object to processing of your data

To exercise these rights, please contact us through the contact page.

Data Retention

We retain your data for as long as necessary to provide the service and comply with legal obligations. When you uninstall the app, we will delete your app-specific data within 30 days, except where retention is required by law.

Third-Party Services

Frontier Quote integrates with:

  • Shopify: For app functionality and data storage
  • IP Geolocation Services: For country detection (Shopify's browsing context API and ipapi.co)

These services have their own privacy policies governing data collection and use.

Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us through our contact page.