Notifications Setup

Frontier Quote uses Shopify Flow templates to send merchant notifications when quote requests are submitted. This guide will help you set up automated notifications.

How Notifications Work

When a customer submits a quote request:

  1. Frontier Quote creates a Draft Order in Shopify
  2. The Draft Order is tagged with configured tags (default: gq-quote)
  3. Shopify Flow detects the Draft Order with the tag
  4. Your Flow template sends a notification (email, Slack, etc.)

Setting Up Shopify Flow

Step 1: Download Flow Template

  1. Open Frontier Quote app
  2. Navigate to Notifications page
  3. Click "Download Flow Template"
  4. Save the JSON file

Step 2: Import to Shopify Flow

  1. Go to Settings > Customer events in Shopify admin
  2. Click Create workflow
  3. Click the three dots menu and select Import workflow
  4. Upload the downloaded JSON file
  5. Review and activate the workflow

Step 3: Configure Flow Trigger

The template is configured to trigger when:

  • A Draft Order is created
  • The Draft Order has the tag gq-quote (or your configured tag)

Important: Make sure the tag in your Flow template matches the tag configured in Frontier Quote settings. Default is gq-quote.

Step 4: Customize Notification

Edit the Flow template to customize:

  • Recipient email addresses
  • Notification content and format
  • Additional actions (Slack, SMS, etc.)

Notification Content

The Flow template includes access to:

  • Draft Order details (items, quantities, prices)
  • Customer information (name, email, phone, company)
  • Shipping address
  • Notes from the quote form
  • Draft Order link for quick access

Multiple Notification Channels

You can set up multiple notifications:

  • Email to sales team
  • Slack message to channel
  • SMS to manager
  • Create task in project management tool

Simply duplicate the workflow and modify the action step for each channel.

Troubleshooting

Notifications Not Sending

  • Verify the Draft Order tag matches between Frontier Quote settings and Flow template
  • Check that the Flow workflow is activated
  • Test by creating a manual Draft Order with the tag
  • Check Shopify Flow logs for errors

Wrong Tag

If you change the tag in Frontier Quote settings, update your Flow template trigger condition to match.

Customer Email Notifications

Note: Customer email notifications are planned for a future release. Currently, only merchant notifications via Shopify Flow are supported.

Next Steps